Legal

Terms & Conditions

Last Updated: January 2025

Membership

Your membership will begin on the day you join or can be referred to a date that suits you.
Your membership is personal to you. You cannot transfer it to another person.

You must pay a monthly membership which will be determined by your chosen membership package.
Monthly instalments will be due on either the 1st or 15th of each calendar month or the next available working day by Direct Debit.
Monthly fees are payable even if you do not use the centre.

If your membership is a month by month membership, you need to give 30 days' notice in writing to manager@cre8gym.co.uk
A confirmation email will be sent back and dealt with accordingly. 12 month memberships will be dealt with depending on the circumstance. Please email the manager's email to discuss options.

Memberships are non refundable but may be cancelled subject to following the appropriate notice given above.
The centre will not offer cash refunds if you have joined on a "pay as you go" basis.
The centre will not offer refunds or allow credit should you not arrive for a fitness class.

You must comply with the centre rules/etiquette which forms part of this agreement.
We may change the rules/etiquette at any time. We will post notice of any changes at the centre.

You are entitled to use the facilities available for your category of membership package.
You may have to pay additional charges to use certain other facilities/activities at the Centre. You can get a list of these from our reception points. We can change these prices at any time.
Before using any exercise equipment, you must have completed an induction.
Centre's may open/close earlier during public holiday periods. Facilities may also close for occasional special events. Notices will be displayed in the centre in advance notifying customers of any changes. No refunds will be available for these periods.
We may change the centre's opening times or withdraw any of the facilities at any time if we need them for events, tournaments, exhibitions or other special activities.
We may need to close a facility or part of it for repair/refurbishment on the grounds of health and safety or improving customer service. Fitness classes may also have to be cancelled due to unforeseen instructor unavailability.
Your membership does not give you priority over other users or guarantee the availability of facilities.
CRE8 GYM management reserve the right to change the activity programme. Prior notice will be given in the centre relating to activity cancellations or the introduction of new sessions.
Promotions do not apply to existing members.

If you are 16-17 (inclusive) your parent or guardian must sign this agreement on your behalf. By signing this agreement your parent or guardian agrees to be responsible for your behaviour and actions at all times and to pay us any amounts that are due on your behalf.
When you reach 18 your junior membership will end, and you will automatically and immediately become a full adult member and sign a copy of this agreement.

If you have any questions about our terms and conditions, please don't hesitate to get in touch.